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Frequently Asked Questions

Here are some answers to the questions we’ve received so far:

What is the difference between RunBuggy Marketplace and RunBuggy Hitch?

RunBuggy Marketplace provides shippers and haulers a platform to connect in order to move vehicles. RunBuggy Hitch is software that allows companies, in this case, Penske, the ability to centralize and manage their transportation. The two systems are separate and do not share any data.

What does joining Penske’s Hitch environment cost?

Transport partners are able to join Penske’s Hitch environment for free.

How do I get onto Penske’s RunBuggy network for the first time?

All Penske partner transport company contacts received an invitation link. Clicking this link will put you directly into your RunBuggy account view. If you need the link re-sent, please reach out to the Penske team.

How do I log onto RunBuggy after the first time?

RunBuggy has passwordless technology that allows users to enter in their email address and log on through a verification email link. If you select ‘I trust this device’ before logging on, the system will remember that device and it will streamline logins going forward.

How do I add my team to my RunBuggy Hitch account?

Please see this job aid and video that walks you through the step-by-step process of adding users to your RunBuggy account.

How do I add my drivers to my RunBuggy Hitch account?

Please see this job aid that walks you through the step-by-step process of adding users to your RunBuggy account.

What are the differences between the accounts I can add?

Below is a description of each user type so you can add your team in the correct roles. These can be edited at any time:
Admin
• Admins able to view all aspects of the account
• Admins are able to add other admins
• Admins are able add users and drivers
• Admins are able to assign drivers to orders
• Admins are able to manually progress orders

User
• User accounts are able to assign orders to drivers
• User accounts are able to manually progress orders
• User accounts are NOT able to add other users to the company account
• User accounts are NOT able to add drivers to the company account

Driver
• Drivers are only able to login through the RunBuggy mobile app on their phones
• Drivers are able to progress orders through the app
• Drivers able to provide ETAs
• Drivers take pictures of the vehicles

Admin+Driver
• This account type has the capabilities of both Admin and Driver

User + Driver
• This account type has the capabilities of both User and Driver

Please see above job aid that walks you through the step-by-step process of adding users to your RunBuggy account.

How do my drivers access the RunBuggy Hitch system?

When you add a driver to your account, they will receive an invitation link in their email inbox. This link will prompt them to download the RunBuggy mobile app on their phone. Once they download the app, they can login using their email address

How will I see my Penske orders?

When a Penske order is created on a route that your company has won, you will see the order populate in the RunBuggy system. From there, it is the transport partner’s responsibility to assign a driver and get the vehicle moved using the RunBuggy mobile app.

Is Penske’s transport allocation process changing?

No. RunBuggy Hitch will not interfere with that process.

How will my company get paid for Penske orders?

RunBuggy Hitch does not impact the current payment process for Penske orders. Transportation partners will continue to be paid how they have been paid.

Why do my drivers need to use the RunBuggy mobile app?

Penske has selected RunBuggy Hitch as the software they want to use to track their transports. The RunBuggy mobile app gives transparency into what is happening with each vehicle.

How does my company join the RunBuggy Marketplace?

Transport companies are able to join the RunBuggy Marketplace by following this link: https://runbuggy.com/runbuggy-for-car-haulers/ and clicking on the ‘Sign up’ button in the top right corner. We will need some company documentation and contact information for you to fully onboard, but our team is there to make it as seamless as possible. IMPORTANT: Signing up for the RunBuggy Marketplace is NOT required to participate in the Penske Hitch environment, but the RunBuggy Marketplace is a great opportunity for your company to move more cars.

I already have a marketplace account. Do I need to setup a separate Hitch profile?

Yes. Your users need to also be setup in your Hitch account. The accounts will be linked together by the user’s email address.

Account Onboarding

App Usage

Training

Operations

Account Onboarding

You should have received a separate invitation to Penske’s Hitch system. If you don’t see the email, please check your spam/junk folder.

Why do I need to provide my driver's capability and capacity?

This helps Penske match the most appropriate load with the most appropriate transporter.

What is passwordless technology?

Passwordless technology is a method of authentication that allows users to access their accounts and systems without entering traditional passwords. It relies on alternative forms of authentication such as biometrics, security tokens, or cryptographic keys. To learn more, click here.

Do all users need their own account?

Yes. All user (owner, dispatcher, drivers, etc.) need their own account.

How do I learn more about RunBuggy?

You can learn more about RunBuggy here. To sign-up for RunBuggy, click here

For more help setting up your account, please contact support@runbuggy.com

App Usage

You can download the RunBuggy app here. For a quick reference on how to use the RunBuggy app, click here.

For more detailed help on using the RunBuggy App, please contact support@runbuggy.com or call 888-872-8449

RunBuggy Marketplace moves start with a “T-###” and are indicated by a RB icon

Penske moves start with a “TH-###” and are indicated by a Penske icon

Training

For Penske transport partners, you will receive an invitation to a kickoff meeting with the RunBuggy team to help set up your account.For live driver training (recommended for first time users), enroll in one of our training sessions with a RunBuggy Blue Team member.

Monday-Friday

For more detailed help on using the RunBuggy App, please contact support@runbuggy.com or call 888-872-8449

Operations

Please contact the Penske team for assistance.

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