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Frequently Asked Questions
Here are some answers to the questions we’ve received so far:
What is the difference between RunBuggy Marketplace and RunBuggy Hitch?
RunBuggy Marketplace provides shippers and haulers a platform to connect in order to move vehicles. RunBuggy Hitch is software that allows companies, in this case, Penske, the ability to centralize and manage their transportation. The two systems are separate and do not share any data.
How do I get onto Penske’s RunBuggy network for the first time?
All Penske partner transport company contacts received an invitation link. Clicking this link will put you directly into your RunBuggy account view. If you need the link re-sent, please reach out to the Penske team.
How do my drivers access the RunBuggy Hitch system?
When you add a driver to your account, they will receive an invitation link in their email inbox. This link will prompt them to download the RunBuggy mobile app on their phone. Once they download the app, they can login using their email address
Is Penske’s transport allocation process changing?
No. RunBuggy Hitch will not interfere with that process.
How will my company get paid for Penske orders?
RunBuggy Hitch does not impact the current payment process for Penske orders. Transportation partners will continue to be paid how they have been paid.
Why do my drivers need to use the RunBuggy mobile app?
Penske has selected RunBuggy Hitch as the software they want to use to track their transports. The RunBuggy mobile app gives transparency into what is happening with each vehicle.
How does my company join the RunBuggy Marketplace?
Transport companies are able to join the RunBuggy Marketplace by following this link: https://runbuggy.com/runbuggy-for-car-haulers/ and clicking on the ‘Sign up’ button in the top right corner. We will need some company documentation and contact information for you to fully onboard, but our team is there to make it as seamless as possible. IMPORTANT: Signing up for the RunBuggy Marketplace is NOT required to participate in the Penske Hitch environment, but the RunBuggy Marketplace is a great opportunity for your company to move more cars.
Account Onboarding
You should have received a separate invitation to Penske’s Hitch system. If you don’t see the email, please check your spam/junk folder.
Why do I need to provide my driver's capability and capacity?
This helps Penske match the most appropriate load with the most appropriate transporter.
What is passwordless technology?
Passwordless technology is a method of authentication that allows users to access their accounts and systems without entering traditional passwords. It relies on alternative forms of authentication such as biometrics, security tokens, or cryptographic keys. To learn more, click here.
Do all users need their own account?
Yes. All user (owner, dispatcher, drivers, etc.) need their own account.
How do I learn more about RunBuggy?
You can learn more about RunBuggy here. To sign-up for RunBuggy, click here
App Usage
You can download the RunBuggy app here. For a quick reference on how to use the RunBuggy app, click here.
RunBuggy Marketplace moves start with a “T-###” and are indicated by a RB icon
Penske moves start with a “TH-###” and are indicated by a Penske icon
Training
For Penske transport partners, you will receive an invitation to a kickoff meeting with the RunBuggy team to help set up your account. For live Admin and Dispatcher training focused on navigating the RunBuggy platform via web browser, we offer a special Admin Navigation training session each week
- Tuesdays at 10am MST (AZ)
For live Driver training using the RunBuggy Mobile App (recommended for first time users), enroll in one of our RunBuggy Mobile App Training Webinar sessions with a RunBuggy Blue Team member.
Two sessions offered each week –
- Wednesday Session 2PM PST (AZ)
- Thursday Session 10AM PST (AZ)
To access the support page with all of the Hitch training content, click here.
Operations
Please contact the Penske team for assistance.
