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How long does shipping a car take?

Depending on where your car needs to be picked up and dropped off, it can take as little as an hour to 48 hours. In a little over a year we have delivered over  60,000 cars.  Our average time-to-deliver  within a 50 mile radius has been 30 hours, which is much lower than the industry average.

We have built a network of thousands of verified transporters nationwide and streamlined the process of shipping a car so that everything can be done with our app. From location tracking to direct communication with the transporter via chat, we removed the guessing games from knowing where and when you car will be delivered.

I'm having trouble with the app. What should I do?

We are continually improving and updating our software. Try uninstalling and reinstalling the app. If that doesn’t solve the issue, please call us at 888.872.8449 or click the chat button in the lower right hand corner of your screen.

What is RunBuggy?

RunBuggy is an open marketplace that connects car shippers and haulers. We built an app that makes it easier to transport cars.

How are my cars tracked from pickup to delivery?

RunBuggy is able to track your cars from pick-up to delivery through the RunBuggy app, which all of our transporters have installed on their mobile device. This app uses GPS and location services to pinpoint where your car is every step of its journey.

How do I communicate with the driver?

With RunBuggy, there is no guessing where your car is or when it will be delivered. You can communicate directly with your transporter right within the RunBuggy app. If you include your cell phone number in your profile, these communications will directly be pushed through SMS messages to your phone, much like communicating with drivers in ride sharing apps.

Simply click on your order and on the right hand side of your screen you will see a window that will allow you to chat directly with the driver.

And if you would rather call your transporter, their contact information is at the bottom of the page.

RunBuggy app - order details screen - shipper

I'm having trouble signing in

If you are trying to sign-in to RunBuggy on a computer that uses the Internet Explorer browser, you may have difficulty. We recommend you use Chrome, Firefox or Safari to sign-in. If you are still having difficult signing in, please contact our support team by sending an email to support@runbuggy.com

Where can I find my orders?

On the RunBuggy mobile app, once you have logged in you will see all Available Orders. At the bottom of your screen you will see a button for “My Orders”. This is where you will find all of the orders that have been assigned to you.

RunBuggy mobile app - My Orders Screens

Please note: if you are a dispatcher or owner-operator, you will need to make sure that you assign the order after you have accepted it in order to see all of your orders in the “My Orders” section of the app.

How do I complete the vehicle inspection?

When you are ready to pick-up the vehicle, you will need to perform an inspection of the vehicle’s condition. To do this, click on the blue “+” next to the vehicle you are picking up.

RunBuggy mobile app-start inspection screen

Then, you will need to scan the VIN of the vehicle. You can do this by clicking on the bar code button in the VIN field (see below). If the VIN is not scannable, then you can enter the VIN number in the field manually.

RunBuggy mobile app- Scan VIN screen

Once you have scanned or entered the VIN, you are required to take at least 5 photos of the vehicle and obtain a digital signature from the shipper or their designated representative.

How do you vet your carriers?

RunBuggy is serious about safety and compliance. We make our best effort to verify a transporter’s compliance with DOT and insurance regulations.

RunBuggy programmatically validates transport companies against the FMCSA database. When a transporter claims an order, their insurance and operating authority documents are also available for the shipper to directly view or download themselves.

If there are any concerns with a transport company’s documentation, the shipper may cancel the order.

Additionally, RunBuggy also carries a garage keepers insurance policy, and our concierge support team is always available to address any questions or concerns you may have.

When will I get paid?

Our goal is to get you paid as soon as possible after you have dropped off an order. Our average is 3-5 business days. We directly deposit the funds into your account for no additional charge.

What states do you operate in?

RunBuggy currently operates in the 48 contiguous United States. We are growing rapidly and adding new markets regularly. If you don’t see loads in a specific market, please check back frequently. Orders are uploaded throughout the day. Better yet, make sure your preferred network of car shippers and transporters signs up so they can enjoy RunBuggy!

How do I sign-up?

Signing up is easy. Click here to get started

Just let us know a little bit about who you are and we’ll get you setup with an account. Once you’ve got an account, you can search for and claim orders (transporters) or place an order in minutes (shippers).

If you’d like, you can also download our free app for your Apple or Android device.

Download for Apple  | Download for Android

Where do I download the app?

You can  download our free app for your Apple or Android device by clicking on the links below.

Download for Apple  | Download for Android

How can I see all my deposits?

To see all of the orders you have claimed and delivered, along with the payments you have received, your average fare, average distance, and average delivery time, simply click on the “Report” button in the top navigation bar.

You can also export this data by clicking on the “Export” button in the top right hand corner of the page.

RunBuggy completed orders report screen

How do I add a driver?

To add a driver, follow these steps:
1. In the top bar, click on your name and from the drop-down menu select “Profile Settings”

RunBuggy add driver profile settings

2. From the list of links in the middle of the page, select “Drivers”
3. Click on “Add Driver” and fill in the required information. The driver should be notified that they have an account with RunBuggy.

RunBuggy add driver screen

If you are experiencing issues signing up a new driver, please contact our support team by sending an email to support@runbuggy.com

How do I pick-up a vehicle in the app?

To “pick-up” an order in the app,  please make sure you have first accepted the order that has been assigned to you.

Accept Orders Screen-RunBuggy appOnce you have accepted the order and are ready to pick-up the vehicle, click on the “Pickup” button and you should be good to go.

Pick-up screen- RunBuggy app

How much will I get paid?

With RunBuggy there are no hidden fees, or monthly subscription charges to worry about. The amount you see when you claim an order is the amount you will be paid.

Why do you need my social security number?

RunBuggy uses a 3rd party payment company called Stripe to facilitate fast and easy payment-basically- make sure you get paid quickly without having to chase the dealer or auction for a paper check.

Stripe is subject to federal Know-Your-Customer and anti-money laundering banking laws. A date of birth and the last 4 digits of a Social Security Number are required as part of Stripe’s mandatory identity verification requirement: Stripe must collect, verify, and maintain information on the individuals associated with every US Stripe account, as required by our regulators and financial partners.

If you have any concerns about sharing this information online, please contact our support team, who will be happy to work with you to take this information over the phone.

You can learn more about Stripe’s policies on their FAQ page as well.

Still Have More Questions?